WHAT ARE WE DOING TO FACILITATE THE SAFETY OF OUR GUESTS AND STAFF
Waiting in a tightly packed queue line is not going to work this season. When you arrive you will check in with the host/hostess and they will take your name and cell phone number. You will receive a text when it is time to come to the short and socially distanced entry line. In the mean time you are welcome to wait in your vehicle, run an errand, or relax in one of our socially distanced waiting areas.
While we will still sell tickets on site at the ticket booth, you can help reduce your wait, and interactions with other guests, by purchasing a Timed Ticket online. Just choose the date and time you want to visit and make your purchase. No extra fees. Arrive during your designated time window and expect a shorter than typical wait.
To minimize exposure to other people, we will not be mixing groups this season. You will enter the attraction only with your group that you arrived with. This is the case even with small groups.
In compliance with the Knox County Mask Mandate, masks must be worn by guests at all times in public waiting areas where social distancing is not feasible. Masks must be worn by guests inside the attraction at all times. Staff and actors will also wear masks while interacting with the public.
Hand sanitation stations will be provided at key locations where guests can wash/sanitize their hands. It is recommended that you clean your hands before entering, and after exiting, the attraction.
All waiting areas as well as lines to purchase tickets and enter the attraction will be appropriately marked to designate safer spacing between groups. While we time the entry of groups to keep a space between them, it is possible that you will catch up to the group ahead of you or be caught up to by the group behind you. If this happens please be respectful of other groups and keep an appropriate distance. Keep a steady pace through the attraction and do not linger to minimize the chances of this happening.
Portable toilets will be cleaned regularly. High contact surfaces such as doorknobs and push bars will be disinfected often. Staff will be provided sanitizer to disinfect props and high contact surfaces in their scene.
Stuff in Face
Hanging decorations in the patrons path will be removed or tied back to minimize contact with guests. The “Claustrophobia Squeeze Tunnel” will not be in use this season.
Staff will be temperature checked each day upon arrival. Any staff members showing symptoms will be sent home. Staff will be wearing masks when in the attraction and will be encouraged to wash their hands regularly.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting FrightWorks, you voluntarily assume all risks related to exposure to COVID-19 and other infectious agents. All guests must take personal responsibility for their own health and safety when visiting by making good choices.
Updates and Changes
We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures.
If you have questions about our safety efforts please contact us.